Spectrum Open Interview Day!
When: Wednesday, November 15
Where: 1021 Highbridge Road, Schenectady, NY
Please dress professional and bring your resume. You be required to apply online and complete our assessment before interviewing, if not done prior to the event. Computers available onsite.
We are looking for outgoing and energetic representatives to provide excellent support to our customers. You will be responsible for establishing and maintaining professional and positive relationships and ensuring concerns are addressed consistently.
Who is Spectrum?
We are redefining what a cable company can be.Spectrum is America’s fastest growing TV, Internet and Voice Company. We’re committed to integrating the highest quality service with superior entertainment and communications products. We are committed to creating a well-trained, highly-skilled, diverse and inclusive workforce to support our customers, drive innovation and strengthen America’s economy.
What it’s like to work at Spectrum:
You can expect a team-oriented, competitive and fun environment that will challenge you to grow each day. We offer an excellent rewards program to celebrate the successes of our employees and we also like to partake in the occasional party.
Working for Spectrum opens up a lot of possibilities. We love to see our employees grow and develop in their careers, so we provide them with opportunities to do that. With many different departments and positions, you have the option to take your career down many different paths. If you’re looking to be a leader in a Fortune 100 company, your path to success starts here!
A day in the life of a Customer Care Rep:
To start we’ve got our whole training process mapped out and organized for you, so you will understand everything about this position in no time. Training is very thorough and does move quickly, so we do ask that you come prepared and willing to learn every day during your training period. Once training is complete we are ready for a graduation celebration.
On a daily basis you will primarily be engaging with our customers over the phone. You’ll be there to answer their billing questions, take payments, assist them with pricing information and help place their service orders. If you ever have any questions or need some help, you’ll be surrounded by a helpful team of colleagues, leads and supervisors to jump in and assist.
Let’s talk about our Excellent Benefits:
We truly value our employees which is why we invest in excellent benefits to help keep them happy and healthy. We offer comprehensive medical, dental and vison plans as well as vacation time, sick time and personal days. We also know our employees will someday want to retire (though they will be sad to leave us) so we provide them with two retirement savings plans! A 401k with 100% company match up to 6%, as well as an additional 3% company paid Retirement Accumulation Plan. Looking to return to school? We offer tuition reimbursement for many types of classes. To top it all off, we offer a benefit hard to find anywhere else- Free Cable and Internet and discounts on additional services to our employees who live in our service areas!
So, what do I need to do to work for Spectrum?
You’re eager to learn and ready for a new challenge! You’ve worked in fast paced environments before, maybe a call center, maybe not, but you’ve got experience working with customers. Working with computers comes naturally to you and it’s easy for you to juggle talking with a customer and researching an account on the computer.
Customers are your number one focus. You enjoying helping customers through billing questions and requests and you’re ready for a career, not just your next job.
Some other important details you should know:
• Upcoming Training starting on Monday December 11th.
• Our world class training program runs for 5 weeks, Monday-Friday, from 11:00am – 7:30pm. (There will be no training on 12/25/17 or 1/1/18 )
• After Training, you will move to a shift of 3:30pm to Midnight. You will be assigned two consecutive days off.
• Don’t worry, you’ll have a regular set schedule so once you know your assigned days off you can plan ahead.
• Our rate of pay is $13.05/hr plus there is an addition $.75/hr shift differential (available for any shift that starts on/after 11am)
Equal Opportunity Employer
Minority/Female/Disability/Veteran/Current Unemployment Status.
Take your friends with you!